AI customer service for your business
Give customers a place to ask. 24talk answers using the knowledge you approve, helps them find their next step, and records requests for your team.
On your website. In your customer's language.
Website visitor
Can you help me choose a label printer for small batches?
Your business assistant
Let's narrow it down. What will you print on: paper labels, packaging, or directly on a product?
I can check your requirements against the product information available.
Product guides · FAQs · Approved websites
The opening hours end.
The questions don't.
Product questions, delivery policies, the same FAQ again. Give visitors a useful first response while your team focuses on requests that need their attention.
Your knowledge. Your boundaries.
Decide what the assistant can use, how it introduces itself, and where customers can find it.
Upload approved documents and FAQs. File Search retrieves relevant knowledge; optional Web Search looks within the domains you allow. Customers can open website citations to check the source.
Documents, product information, policies and approved websites.
Set its instructions, name, greeting and colour. Choose a floating chat button or an inline conversation. Control which website origins can use the agent.
Copy an embed code. Update the agent from your dashboard.
Review conversations, captured leads and requests for human help. Choose whether to display contact sharing and human-help buttons for each agent.
A handoff records a follow-up request. It does not currently connect a live operator.
Manage workspace members and roles, review audit events, and activate or pause agents. Visitors can choose the widget language; browser preferences help select the initial interface language.
A workspace for managing your agents and their knowledge.
Try the conversation
Choose a question to see a prepared example. This preview uses fictional shop policies and does not call an AI service.
Request a tailored demoTell us about your business and the questions you want to test.
When will my order arrive?
Assistant
Our example shop dispatches orders within two working days. Delivery then takes three to five working days. I don't have access to your order, so I can't confirm an individual delivery date.
Example shop policy: dispatch within two working days; delivery takes three to five working days. Unused items can be returned within 14 days. Staff review requests for individual order support.
Where it fits
Help buyers understand product applications and specifications before requesting a quote.
Explain product details, delivery policies and return requirements from approved knowledge.
Answer setup questions, explain services and collect inquiries for the right team.
Explain admissions, facilities, service coverage or booking policies. Access to live records requires an integration.
Built around the way you work
Need more than answers from documents? We accept custom development requests to connect 24talk with the services and processes your company uses.
Customer databases, CRM platforms such as HubSpot or Salesforce, ERP, inventory, e-commerce, shipment tracking and internal APIs.
Google Calendar and bookings, help-desk tickets, email, WhatsApp, Slack or Microsoft Teams. Refund and cancellation workflows can include identity checks and human approval.
Knowledge synchronisation, single sign-on, role policies, reports and agreed data-retention or deployment requirements.
Custom services are scoped separately. Availability depends on your system access, provider capabilities and an agreed technical review.
Discuss a custom integrationStart with a focused pilot
Start with the questions customers already ask. Expand after your team has reviewed the answers.
Agree on the first use case, success criteria and any custom integrations.
Share approved product information, FAQs and policies. We configure the agent and its boundaries.
Test everyday questions, missing information and requests for human help. Refine the knowledge and instructions.
Add the embed code after approval. Review conversations and keep your business information up to date.
Clear responsibilities
You choose the information and website access. Your team reviews the conversations that need follow-up.
AI can make mistakes. Important answers and decisions should be checked. Agree on data handling, access and retention before uploading confidential business information.
Read our data-use noticeBefore you begin
It can answer questions using approved sources and capture requests. Sensitive decisions, exceptions and unsupported questions need human review. Live transactions require separately agreed integrations.
The agent should ask a clarifying question or explain its limits. Its instructions and knowledge need testing; AI responses are not guaranteed to be correct. You can enable a button for requesting human help.
These are custom integrations. We first agree on the available APIs, identity verification, permissions and approval steps. Google Calendar, CRM, order and booking systems are examples we can assess.
Visitors can use a public demo or embedded widget without a 24talk administrator account. Access to private customer records would require a separate identity-verification flow.
You can configure the agent name, greetings and colour. The widget supports English and Indonesian interface selection. AI response language depends on the question and agent instructions; review specialist terminology during your pilot.
We discuss conversation volume, agents, knowledge, AI and Web Search usage, onboarding, support and custom integrations. Contact us for a proposal tailored to that scope.
Conversations are stored for review and relevant content is processed by the AI provider to generate replies. Use fictional or approved information in a demo. Read the data-use notice before sharing information.
A proposal for your business
Tell us about your company, the questions you handle and the systems you want to connect. We'll use your inquiry to discuss a suitable scope.
Prefer email?
24talk.dev@gmail.com
24talk is a customer-support platform for businesses that want to answer questions from their own knowledge and develop integrations around their operations. We work with companies to define, test and refine the experience before rollout.